FAQs

1. How long does shipping take?

We offer free standard shipping on all orders. Delivery typically takes 5–8 business days after processing.

2. Do you ship internationally?

At this time, we only ship within the United States.

3. How can I track my order?

Once your order is shipped, you'll receive an email with a tracking number and carrier details. Use that number on the carrier's official website to track your shipment. If you need help, contact us at thymelshop@gmail.com.

4. Can I return an item?

Yes! We accept returns within 30 days of delivery. Return shipping is free, and we do not charge restocking fees. Items must be unused and in original condition. Final sale items are not eligible.

5. How do I start a return?

To start a return, email us at thymelshop@gmail.com with your order number and reason for return. We’ll send you a prepaid return label and instructions.

6. When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.

7. What if I receive a damaged or incorrect item?

We’re sorry! Please contact us immediately at thymelshop@gmail.com with your order number and photos of the item. We’ll resolve the issue as quickly as possible.

8. Can I change or cancel my order?

Orders can only be changed or canceled if they haven’t been processed yet. Contact us right away at thymelshop@gmail.com or call +1 872-019-8345 for assistance.

9. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and more. All payments are processed securely.

10. Still need help?

Reach out to our support team:

Email: thymelshop@gmail.com
Phone: +1 872-019-8345
Address: 70 Mathews Ave, Staten Island, NY 10310, United States